Help and Support

Twinsity is our 3D visual software solution that allows you to view and use your 3D models in high resolution. It is the base application on which the additional tools of the software are built. TwinSpect is a tool of Twinsity designed to perform digital inspections.

Create a free account with your name and email address. Afterwards you can use the software. Creating an account does not involve a subscription or any costs.

In Twinsity you can load your models and fly through them virtually. To activate the tools of the software, you need a license. These are project-based and must be licensed for eachproject. (See: “How to license a project?”).

14-day trial: To use the trial, create a free account with your name and email address. You
will then be able to test the software in full for 14 days without charge.

To license your project and use the tools, you purchase a project license through our sales team. After the purchase, the license you bought will be added to your Twinsity account. Now load the desired project in the software and you can choose which license to use from the available licenses in your account.

The licenses are each valid for one project. You do not take out a subscription, instead each project is licensed individually.

A project license runs for an unlimited time. You can use your project with all activated tools indefinitely after licensing.

If you have licensed a project, an unlimited number of people can work on it. Additional licenses per user are not required. The 14-day trial version also allows multiple users to collaborate on your project.

You can log in to your account on an unlimited number of devices to access and edit your projects.

The free and fully functional trial has a duration of 14 days, and the trial period ends automatically.

You do not sign up for a subscription with the trial. The trial period ends automatically and is not associated with any costs.

All tools of the software are available to you in the Twinsity TwinSpect trial.

• Measurements
• Annotations
• Records&Videos
• VR functionality
• TwinSpect

All projects you create in your trial will remain indefinitely and beyond the trial period. You
can continue to use all tools. Trial projects are watermarked.

Twinsity supports most common 3D model formats, especially OBJ and FBX.

For the display of the 3D model, as well as the use of the Annotations, Measurements, VR and Records&Videos features, most common photogrammetry software is supported. For the use of the TwinSpect feature, the use of RealityCapture is required. Starting in Q2 2021, the use of other photogrammetry software will also be possible for TwinSpect.

• 64-bit Microsoft Windows 7/8/8.1/10
• At least 8GB RAM
• Dedicated NVIDIA graphics card with at least 2GB RAM
• Twinsity can also be used without a graphics card, but visualization performance can be significantly reduced as a result.